I. Introduction
In order to ensure that our customers have the best possible experience when dealing with and servicing RAY TECHNOLOGY LLC, we have developed the following service policy. The policy covers customer support, returns and exchanges, warranty service, and privacy protection, and is designed to provide customers with clear guidance and efficient service.
II. Customer Support
Contact Information:
Phone: +1 (320) 305-6356
Email: [email protected]
Online Chat: Visit our website and communicate instantly with a customer service representative through the online chat feature.
Service Hours:
Our customer service team is available Monday through Friday, 9:00 a.m. to 5:00 p.m. (EST), excluding holidays.
Scope of Support:
We provide support regarding order status, product information, payment process, and more.
III. Return and Exchange Policy
Return conditions:
If a customer is not satisfied with their purchase, they can request a return within 30 days of receiving the item. The merchandise must be in its original condition, unused, and well-packaged.
Return process:
Customers need to contact customer service via email to request a return authorization and provide the order number and proof of purchase.
After obtaining the return authorization, the customer should ship the item back to the specified address with the shipping cost at the customer’s own expense, unless the return is due to our error or a defective item.
Exchange Policy:
If a customer receives a defective or incorrect item, they may request an exchange within 30 days of receiving the item. We will be responsible for resending the correct item and will cover the shipping costs.
Refund Processing:
Once we receive the returned item and confirm that it meets the return conditions, the refund will be processed within 3-5 business days and returned to the customer’s original payment method.
IV. Warranty Service
Warranty Coverage:
All products are covered by a limited warranty, which usually lasts for one year after purchase, subject to the terms in the product manual.
Warranty Responsibility:
Defects in materials or workmanship resulting from normal use will be repaired or replaced. Damage due to misuse, accidental damage or human factors is not covered by the warranty.
Warranty Application:
Customers are required to apply for warranty within the warranty period by providing the order number, proof of purchase and details of the damaged goods to customer service.
V. Privacy Protection
Personal Information Protection:
We are committed to protecting the security of our customers’ personal information, and all information collected will only be used for order processing, customer service and enhancement of customer experience, and will never be disclosed to third parties.
Data Security:
We use industry-standard security technologies and procedures to ensure the safe storage and transmission of customer information.
Privacy Policy Updates:
We may update our privacy policy from time to time and customers can view the latest policy on our website.
VI. Other Terms
Policy Changes:
RAY TECHNOLOGY LLC reserves the right to change the Service Policy at any time, and all changes will be posted on the Website effective immediately.
Applicable Laws:
This Service Policy is governed by the laws of the United States of America, and in the event of a dispute, it will be decided by the courts of the place of incorporation of the company.
VII. Contact Information
If the Customer has any questions about the Service Policy or requires further information, please feel free to contact RAY TECHNOLOGY LLC’s customer service team:
Email:[email protected]
Phone: +1 (320) 305-6356
Thank you for choosing RAY TECHNOLOGY LLC, we are committed to providing you with an exceptional product and service experience!