I. Introduction
In order to ensure that our customers receive their purchased furniture products, RAY TECHNOLOGY LLC has established the following logistics policy. This policy details order processing, shipping, delivery times and other related information, and is designed to provide customers with a transparent and convenient shopping experience.
II. Order Processing
Order Confirmation: After placing an order on the website, customers will receive a confirmation email that the order has been successfully submitted. The email contains order details and estimated shipping time.
Processing Time: Orders are usually processed within 1-3 business days after confirmation. If the order requires special customization, the processing time may be extended and the customer will receive details at the time of order confirmation.
Shipping Notification: Once the order is shipped, the customer will receive a shipping notification email containing the tracking number, through which the customer can check the shipping status of the package in real time.
III. Transportation Methods
Transportation Service Providers: We work with a number of logistics companies to choose the right carrier to ensure fast and safe delivery of products to customers. Commonly used transportation services include UPS, FedEx, etc.
Domestic Shipping: All orders are shipped within the United States, covering all 50 states. Distribution range may be affected by shipping address and product type.
IV. Delivery Time
Standard Delivery: The standard delivery time is 3-7 working days after the order is confirmed, the specific time depends on the actual shipping place and destination.
Expedited Delivery: For orders that require expedited delivery, customers can choose our courier service, which can usually deliver within 1-3 business days, and the specific cost will be shown at checkout.
Holidays: Please note that during holidays or promotional activities, delivery time may be extended, customers can check the expected delivery date when placing an order.
V. Delivery Charges
Shipping Cost Calculation: The shipping cost is calculated based on the total amount of the order, the weight of the parcel and the shipping address, and the specific shipping cost will be shown at checkout.
Free shipping: We may provide free shipping service in specific promotional activities or when purchasing a certain amount, customers can check the relevant terms when placing an order.
VI. Damage and Loss of Goods
Inspection of goods: Customers should check whether the goods are intact immediately when they receive the parcel. If the goods are found to be damaged or in short supply, they should contact our customer service team within 48 hours after receiving the goods.
Complaint Handling: For damage or loss caused by the transportation process, we will coordinate with the logistics company to investigate and deal with it, and if necessary, we will provide alternative goods or refund.
VII. International Transportation
Currently, RAY TECHNOLOGY LLC only provides shipping services within the United States, international orders are not supported at this time, please check our website regularly for future international shipping needs.
VIII. Contact Information
If customers have any questions about logistics policy, shipping or order status, please feel free to contact RAY TECHNOLOGY LLC’s customer service team:
Email: [email protected]
Phone: +1 (320) 305-6356
Thank you for choosing RAY TECHNOLOGY LLC, we will be happy to provide you with the best service to ensure that you are satisfied with the receipt of your favorite furniture products.