In order to ensure your satisfaction with our products, we have established a clear return policy so that you can easily return items if needed. Below are the details of our return policy:
I. Return conditions
Return Time Limit:
Customers can request a return within 30 days of receiving the merchandise.
Merchandise Condition Requirements:
Merchandise must be unused, in pristine condition, and come with all original packaging and tags.
If the merchandise is an electronic product, it must remain in a complete package, including accessories, manuals, etc.
Excluded Merchandise:
The following items are excluded from the return policy:
Customized or personalized merchandise.
Opened electronic products (i.e. software, audio books, etc.) unless the item is defective.
Special promotional merchandise.
II. Return Process
Apply for a return:
Please contact customer service ([email protected]) via email to apply for a return and provide the following information:
Order number.
Date of purchase.
Product description and reason for return.
Return authorization:
Once your request is approved, we will provide you with a return authorization number and the associated return address.
Send back the item:
Please ship the item back to the address we specify, making sure to include the return authorization number. During the shipping process, we recommend using a traceable shipping method in order to track the progress of your return.
Shipping Costs
Returns due to quality issues:
If the return is due to a defective or misdirected item, RAY TECHNOLOGY LLC will cover all related shipping costs.
Returns for other reasons:
If the return is due to the customer’s personal reasons (e.g., dissatisfaction, change of mind, etc.), the customer is responsible for the return shipping charges.
IV. Refund Processing
Refund Review:
Refunds will be processed within 3-5 business days once we receive the returned item and confirm that it meets the return conditions.
Refund Method:
All refunds will be returned to the customer’s original payment method, the exact arrival time depends on the processing time of the payment institution.
V. Contact Information
If you have any questions about the return policy or need further information, please feel free to contact RAY TECHNOLOGY LLC’s customer service team:
Email: [email protected]
Phone: +1 (320) 305-6356
Thank you for choosing RAY TECHNOLOGY LLC, we are committed to providing you with a quality product and service experience! We hope you are satisfied and happy with your purchase of our products!